From our Files
The Saeed* family, recent immigrants from Yemen, had Public Assistance to help pay their rent. The family did not speak English and could not read the recertification notices they received via mail. They did not recertify, and their benefits were terminated. By the time they turned to the COC for assistance, the family faced eviction. While the COC could not reinstate the PA due to changes in income, they were able to guide the landlord through an ERAP application to secure the family's residence for the ensuing two years and pay the due amount. Since then, the Saeed family brings their mail to the COC to identify what is essential, which we then read and translate for the family.